Complaints Policy

Who provides the services

The provider of the training services is NodeonLabs s. r. o., registered office at Vajanského nábrežie 64/5, 811 02 Bratislava – Staré Mesto, Slovakia, Company ID: 57 464 031, registered in the Commercial Register of the District Court Bratislava, Section Sro, Insert No. 196669/B.

To raise a complaint, write to hello@nodeonlabs.com or send it to our registered office.

What this policy covers

This policy covers all training services provided by NodeonLabs — in-person and online courses, long-form cohorts, and access to the learning platform.

If you ordered the service as a consumer, meaning a natural person acting outside their business activity, you have rights under Act No. 108/2024 Coll. on Consumer Protection, and nothing in this policy limits them.

If you ordered the service as a business or legal entity, liability for defects is governed by the Slovak Commercial Code and by the contract we signed; this policy then applies as appropriate.

What you can complain about

You can raise a complaint in particular where:

• •the course did not take place on the agreed date, in the agreed scope, or in the agreed format,
• •the course content materially differed from the published program description,
• •you were not given access to platform content or features that were part of the service you ordered,
• •you were not issued a certificate of completion although you met the conditions for it,
• •the amount invoiced does not match the agreed price.

How to raise a complaint

Raise the complaint without undue delay after you notice the problem. An email to hello@nodeonlabs.com is enough, containing:

• •your identification and contact details,
• •the name of the course and the date the complaint relates to,
• •a description of what you are complaining about,
• •what remedy you are seeking,
• •proof of order or payment, if you have it.

We issue you a written confirmation of the defect notification without delay, stating the period within which we will remedy the defect; that period will not exceed 30 days from the day the defect was notified. If we are missing information needed to assess the complaint we will ask you for it — this does not affect the 30-day period.

How we handle it

We settle a complaint as a rule within 10 working days, and no later than 30 days from the day it was raised. We inform you of the outcome in writing or by email. A complaint may be settled in one of the following ways:

• •providing the missing or replacement part of the training free of charge,
• •offering an alternative course date,
• •granting a reasonable discount on the price,
• •refunding the price paid, in full or in part,
• •rejecting the complaint with reasons.

If we do not settle the complaint within the 30-day period, you have the same rights as if the defect could not be remedied — in particular the right to withdraw from the contract or to request a refund.

Withdrawal from a distance contract

If you are a consumer and concluded the contract at a distance or off premises, you have the right to withdraw within 14 days without giving a reason. For a service contract this period runs from the day the contract was concluded, not from the day the course starts. The right to withdraw lapses only if all of the following are met at once: before the course started we specifically informed you that by giving consent you would lose this right once the service had been fully provided; you declared that you had been so informed; you gave us express consent to start the course before the 14-day period expired; and the course was fully delivered. If even one of these is missing, you keep the right to withdraw. If you gave that express consent and withdraw after the course has started, you pay a proportionate part of the price for what was actually provided, calculated from the total agreed price.

Alternative dispute resolution

If you are not satisfied with how we settled your complaint, please first ask us to put it right at hello@nodeonlabs.com. If we reject your request or do not respond within 30 days, you have the right as a consumer to turn to an alternative dispute resolution body under Act No. 391/2015 Coll.

The competent body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava, www.soi.sk. Alternative dispute resolution is generally free of charge for consumers.

Related rules

Rules for enrolment, cancellation and rescheduling are set out on the Admissions page. Admissions and participation terms

Effective date

This complaints policy is effective from September 15, 2026. The current version is always available on this page.